Elevating Conflict Resolution Skills with Engaging Leadership Training
Project Overview
The "Conflict Resolution 101" workshop for MTA New York City Transit supervisors aims to enhance leadership and operational efficiency by teaching effective conflict management strategies in a live session.
I researched MTA and deep-dived into the leadership and development field to create an engaging workshop for frontline supervisors.
The workshop focuses on identifying conflict sources, employing practical resolution techniques, and applying these in transit workspace scenarios to boost team productivity and reduce costs.
Context
Conceptual Project
Audience
MTA New York City Transit Frontline Supervisor
Type
Instructional Design, Content Design,
Training Delivery
My Role
Instructional Designer
Tools
PowerPoint
My Responsibilities
Presentation Design, Training Design, Lesson Plan Creation, Evaluation Assessment
Process
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Analysis - Understand target audiences, learner needs, and contexts
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Design - Set learning goals and objectives, create a lesson plan
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Develop - Create presentation slides and handouts, incorporate visuals and branding
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Implement - Deliver the training in person
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Evaluate - Integrate Kirkpatrick's 4 Levels of Evaluation to evaluate learning effectiveness
Content Creation
I created a lesson plan, designed a presentation deck and two handouts, as well as delivered a live session as a mockup workshop.
Lesson Plan
Presentation Deck
Handouts
Outcomes
The "Conflict Resolution 101" workshop aimed at MTA New York City Transit, has gained great feedback from the instructional design and training community. Designed to enhance leadership and operational efficiency, the workshop equips frontline supervisors with cutting-edge conflict management strategies.
This engaging project is set to transform workplace dynamics, promising not only to bolster team unity and productivity but also to streamline operational costs, demonstrating a proactive leap in professional development for the transit sector.
Future Considerations & Key Takeaways
In-person modality remains an integral part of training delivery. We need to consider the learners' needs and context when designing courses and choosing the best way to deliver the content.
In "Conflict Resolution 101", I integrated the ADDIE model to design and deliver engaging training. I utilized engaging visual aids including MTA branding for a tailored experience, and crafted presentations to captivate our audience. These elements collectively ensured a workshop that not only educates but also resonates deeply with MTA New York City Transit supervisors, setting a new standard in effective and engaging instructional design.
In the future, I plan to create evaluation sheets using Kirkpatrick's 4 Levels of Evaluation to further understand the training's effectiveness.